Shipped Human-AI Interactions
Because the internal product is proprietary, the design concept will be illustarted throuh a fictitious product called OLAX.
AI Feedback
launched
Optimized the AI feedback loop by designing a scalable system that collects quick positive feedback while encouraging richer insights from dissatisfied users, enhancing AI performance over time.
Rich Media for AI Trust
launched
As AI agents filter and present resources, key challenges include determining the right amount of information to display, setting user expectations for the next step, and visually integrating diverse media formats within Apple and external brand guidelines. I designed a scalable solution for rich media AI responses that supports a wide range of media types.
Persoanlization Engine
concept
Led the concept development and interaction design for a system that enables trainers and program managers to manage the content personalization. Collaborated closely with a PM and successfully advocated the idea to senior leadership, ensuring it could adapt to diverse and complex seller profiles across global regions.
Chat History
launched
Led the end-to-end design of the chat history feature from concept to MVP and beyond, ensuring a seamless user experience while scaling across multiple platforms and product lines.
Prompting Disambiguation
WIP
Humans are bad at articulation. How to proactively assist users in an language based interface? I explored a wide range of options for AI disambiguation.
Driving Innovation
Design through facilitation.
Stakeholder Discovery Sessions
workshop
Shaped early-stage vision concepts by partnering with cross-functional teams at Apple, using interactive and visual-based discovery sessions to align strategy and execution.
Generative Design Workshops
workshop
Introduced a new design process for AI products by leading workshops with design teams, drawing from ACM research to bridge academic insights with practical application.
Working as a Team
Feedback from cross-functional collegues
